General Terms and Conditions
1. Introductory Provisions
1.1. Operator
The online store available at https://www.magnetverse.eu (hereinafter referred to as the “Online Store”) is operated by HIT systems s.r.o., with its registered office at Pod zámkom 2, 976 13 Slovenská Ľupča, Company ID: 47000571, registered in the Commercial Register of the District Court Banská Bystrica, Section: Sro, Insert No.: 23642/S;
Bank details: Fio banka, a. s., IBAN: SK12 8330 0000 0021 0039 7622.
1.2. Buyer
A buyer is any visitor to the online store, regardless of whether they act as a consumer or as a business entity (hereinafter referred to as the “Buyer”).
A consumer is a buyer – a natural person who, when entering into and fulfilling a contract, does not act within the scope of their business, professional activity, employment, or occupation (hereinafter referred to as the “Consumer”).
A business customer is a buyer who is not a consumer. A business customer also includes any person who enters into contracts related to their own commercial, manufacturing, or similar activity carried out independently as part of their profession, or any person acting on behalf of or for the account of a business entity (hereinafter referred to as the “Business Customer”).
1.3. General Terms and Conditions
These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the Seller and the Buyer via the Online Store (hereinafter referred to as the “Purchase Contract”).
The General Terms and Conditions (GTC) form an integral part of the Purchase Contract. Unless the Purchase Contract or its annexes explicitly state otherwise, or unless the validity of certain provisions of these Terms and Conditions is excluded or modified by the Purchase Contract or another express agreement between the Operator and the Buyer, these Terms and Conditions shall apply to all other aspects of the contractual relationship between the parties.
Legal relationships between the Seller and the Consumer not expressly governed by these Terms and Conditions shall be subject to the relevant provisions of Act No. 40/1964 Coll., the Civil Code; Act No. 250/2007 Coll. on Consumer Protection and on the amendment of Act No. 372/1990 Coll. on Offences, as amended; and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises, and on amendments to certain acts (hereinafter referred to as the “Consumer Protection Act for Distance Contracts”), all as amended.
Legal relationships between the Seller and a Business Customer not expressly governed by these Terms and Conditions shall be subject to the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.
2. Conclusion of the Purchase Contract
2.1. Product Offerings
A product refers to any goods listed in the current catalog available on the website www.magnetverse.eu
2.2. Order
The Buyer may place an order using the form available on the Online Store’s website. When placing an order via the form, the Buyer first selects the product they wish to purchase. After choosing the desired quantity, the Buyer confirms the order, thereby submitting a binding offer to conclude a Purchase Contract between the Buyer and the Operator.
By submitting the order, the Buyer confirms that they have read these General Terms and Conditions and acknowledges that placing the order entails an obligation to pay the purchase price.
2.3. Conclusion of the Purchase Contract
The Operator undertakes to accept the Buyer’s offer to conclude a Purchase Contract, provided that the offer does not conflict with these Terms and Conditions and the Operator has no specific reason to believe that the Buyer would breach the contract. The Operator confirms acceptance of the offer by sending a message to the Buyer’s email address.
The contractual relationship between the Operator and the Buyer is established upon delivery of the order confirmation (acceptance), which the Operator sends to the email address provided by the Buyer when placing the order.
Any costs incurred by the Buyer in using means of distance communication in connection with the conclusion of the Purchase Contract (e.g., internet connection fees or telephone charges) shall be borne solely by the Buyer.
2.4. Purchase Price
The price of products ordered through the online store (hereinafter referred to as the “Purchase Price”) is always generated individually for each customer after completing the order form on the Seller’s website.
The Seller does not guarantee the temporal validity of purchase prices for identical orders placed at different times. For the avoidance of doubt, once the Purchase Price generated for a specific order is paid within the due date, it remains fixed and will not be changed.
The primary currency of payment is the euro (EUR).
2.5 Method of Delivery
Unless otherwise specified in the Purchase Contract, the method of delivery is determined by the Seller. If the delivery method is arranged based on the Buyer’s request, the Buyer assumes all risks associated with that method, including any additional costs incurred due to the chosen delivery option.
The Operator undertakes to inform the Buyer about the dispatch of goods via the email address provided during the order process.
Dispatch of the ordered goods means sending them to the address specified by the Buyer when placing the order. The Operator reserves the right to add shipping costs to the total order amount according to the current carrier’s price list.
If the Buyer requests delivery to a foreign country, the Operator reserves the right to add international shipping costs to the delivery price and will inform the Buyer of these costs in advance.
2.6. Method of Payment
The Operator offers the following payment methods:
Cash on Delivery (COD) – payment upon receipt of goods from the carrier. The Operator reserves the right to add a handling fee for COD according to the current carrier’s price list.
Bank Transfer – payment made via bank transfer to the Operator’s account based on the issued invoice or payment instructions.
PayPal – secure online payment through the PayPal platform.
All product and service prices are final and include VAT. The Operator is a registered VAT payer.
2.7. Rights and obligations arising from the conclusion of the Purchase Contract
The Operator is obliged to deliver the ordered goods to the Buyer at the agreed price, and the Buyer is obliged to accept the goods and pay the purchase price, including the costs of the selected delivery method.In the event that the Buyer breaches the terms of the Purchase Contract or the General Terms and Conditions, the Operator reserves the right to withdraw from the Purchase Contract. In such a case, the Buyer is obliged to reimburse the Operator for all costs related to the order, especially the costs of shipping the goods if the Buyer fails to accept them.
The Buyer is obliged to provide accurate and truthful information when placing an order. The data necessary for concluding the Purchase Contract, as provided by the Buyer, are considered correct by the Seller.
The Seller is not bound by any special code of conduct in relation to the Buyer.
All notifications from the Seller related in any way to the order or the Purchase Contract may be delivered to the Buyer’s email address provided in their user account or specified in the order
3. Delivery of Goods
3.1. Delivery Time
The Seller processes all received orders in the order in which they are received. The delivery period for the ordered product is:
3 working days, if the product is marked as in stock
7 working days, if the product is marked as on order
The term Delivery Time refers to the moment the goods are dispatched to the Buyer, as evidenced by the postmark or the shipping date.
The Operator is not liable for any damages caused by delays in the dispatch or delivery of goods for any reason.
3.2. Transport, Delivery, and Acceptance of Goods
Transport, Delivery, and Acceptance of Goods
The Buyer acquires ownership of the purchased goods upon their acceptance. At the moment of acceptance, the risk of damage to the goods passes to the Buyer.
The delivery includes a proof of purchase indicating the date of sale, product identification (name and quantity), purchase price (including the price per item and the total amount paid by the consumer), and the Seller’s details (business name and registered address). Upon request, the Seller will send the Buyer a tax document in electronic form.
Upon receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in case of any defects, to immediately address the issue with the carrier and inform the Seller. If the packaging shows signs of unauthorized tampering, the Buyer is advised not to accept the shipment and to fill out a damage report. By signing the delivery note, the Buyer confirms that the packaging of the shipment containing the goods was intact and undamaged.
Claims regarding mechanical damage to the goods, incorrect items, or similar issues that were not apparent upon receipt must be reported by the Buyer immediately after discovery. The Operator is not liable for damage caused during transport if the Buyer fails to report such damage without delay in accordance with these terms and conditions.
If the goods must be delivered again or by a different method than originally specified in the order due to reasons attributable to the Buyer, the Buyer is obliged to cover the costs associated with the repeated or alternative delivery.
4. Withdrawal from the Purchase Contract
4.1. Withdrawal from the Purchase Contract by the Buyer
If the Purchase Contract is concluded remotely (via the online store) or outside the Seller’s business premises, and provided that all legal requirements are met, the consumer has the right under the Consumer Protection Act on distance contracts to withdraw from the Purchase Contract without giving any reason and without any penalty within 14 days from the date of receipt of the goods.
If the consumer notifies the Operator within the statutory 14-day period, in accordance with these Terms and Conditions, that they are withdrawing from the contract, the Purchase Contract shall be cancelled from the outset.
To withdraw from the contract, the consumer must send an email to: info@magnetverse.eu, stating their full name, order number, product identification, and bank account number for the refund.
The withdrawal period from the Purchase Contract is deemed to have been observed if the consumer sends the Seller a notice of withdrawal on the last day of the period while the Purchase Contract is still in effect. In the event of withdrawal, the Purchase Contract shall be cancelled from the outset.
The consumer has the right, within the withdrawal period, to unpack and test the goods in a manner customary in a traditional “brick-and-mortar” store, and to the extent necessary to determine the nature, characteristics, and functionality of the goods. If the consumer withdraws from the Purchase Contract within the statutory 14-day period, they are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to determine the properties and functionality of the goods.
The consumer acknowledges that, in accordance with § 7(6) of the Consumer Protection Act on distance contracts, they may not withdraw from a Purchase Contract whose subject is in particular: – the sale of goods made or modified according to the consumer’s specific requirements, goods made to measure, or goods intended specifically for one consumer.
If the consumer exercises the right to withdraw from the Purchase Contract, they must send or deliver the goods received from the Seller without undue delay, and no later than 14 days from the withdrawal date, including all parts and accessories. The consumer is obliged to return the goods complete, including full documentation, undamaged, preferably in the original packaging, and unused. The goods must be sent or personally delivered to the Seller’s address:
HIT systems, s.r.o., Pod zámkom, 976 13 Slovenská Ľupča.
The direct costs of returning the goods are borne by the Buyer.
If the consumer validly withdraws from the Purchase Contract, the Operator is obliged to refund all received payments, including delivery costs up to the amount corresponding to the cheapest offered delivery method, without undue delay and no later than 14 days from the withdrawal date. The refund shall be made in the same manner as the payment was received, unless the consumer agrees to another method that does not incur additional costs.
If the consumer withdraws from the Purchase Contract, the Operator is not obliged to refund the received payments before the consumer has returned the goods or proved that the goods have been sent to the Operator.
If the consumer withdraws from the Purchase Contract without legal grounds and still sends the goods to the Operator, the goods will not be accepted and may be returned to the consumer at their own expense.
4.2. Withdrawal from the Purchase Contract by the Operator
If the Operator is unable to deliver the ordered goods under the agreed terms of the Purchase Contract, or is unable to deliver them at all due to reasons beyond their control, they reserve the right to withdraw from the Purchase Contract.
The Operator also has the right to withdraw from the Purchase Contract if the supplier of the ordered goods significantly changes the prices, if there are substantial changes in shipping costs, or if the Operator discovers that the goods were mistakenly offered at an incorrect price and the Buyer does not accept the corresponding amendment to the Purchase Contract, such as an increase in the price of the goods or shipping costs.
The Buyer acknowledges that the Seller is not obliged to enter into a Purchase Contract with the Buyer.
If the Operator withdraws from the Purchase Contract, they are obliged to inform the Buyer without delay via the email address provided when placing the order. Furthermore, they must refund the full purchase price of the goods if it has already been paid.
5. Warranty Conditions
Warranty conditions for goods are governed by applicable legal regulations.
6. Protection of Personal Data
The Operator of the store hereby irrevocably undertakes not to use your personal data for any purpose other than fulfilling your orders. In particular, the Operator commits not to disclose such data to any third party, whether for payment or free of charge.
Read more about personal data protection – GDPR
7. Final Provisions
The language of communication between the Operator and the Buyer, as well as the language of the Purchase Contract, is Slovak.Concluded Purchase Contracts are archived by the Operator in electronic form and are not accessible to third parties.
If any provision of these Terms and Conditions becomes invalid or unenforceable for any reason, this does not affect the validity or enforceability of the remaining provisions or the Purchase Contract itself.
The Operator may amend or supplement the wording of these Terms and Conditions. Any changes become effective on the date of their publication. The rights and obligations of the Operator and the Buyer arising before the effective date of the new version remain unaffected.
If the contractual relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship and any disputes arising from it shall be governed by the law of the Slovak Republic.
Supervision over personal data protection is carried out by the Office for Personal Data Protection of the Slovak Republic.
The supervisory authority for consumer protection is the Slovak Trade Inspection, Inspectorate for the Banská Bystrica Region, Dolná 179/46, 974 01 Banská Bystrica.
The Buyer is entitled to file a warranty claim for a product during the warranty period, immediately after discovering a defect, by sending a written complaint to the Seller’s address as stated in these Terms and Conditions, in accordance with applicable legal regulations.
The consumer may also file a complaint via the Alternative Dispute Resolution (ADR) platform, which is available online at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SK
Alternative dispute resolution may only be used by a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment, or profession. ADR applies only to disputes between the consumer and the seller arising from or related to a consumer contract. ADR applies only to contracts concluded at a distance. It does not apply to disputes where the value does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating the procedure, up to a maximum of EUR 5.
The seller is obliged to process the complaint and inform the buyer in writing (electronically or by post) of the outcome within 30 days from the date of receipt of the written complaint.